Shipping Policy

SHIPPING WITHIN NEW ZEALAND

• FREE SHIPPING on all orders over $199 within New Zealand. ** Exclusions may apply on bulkier items.
• For all orders under $199, a $8.99 Shipping + Handling fee will be charged, for anywhere in New Zealand (SHIPPING IS NOT REFUNDABLE UPON ITEM RETURN) ** Please note exclusions may apply on bulkier items & Rural Addresses on all orders - where freight costs more.
• Rural Deliveries - Please note this is an extra cost and the correct rural delivery shipping option will need to be paid for your to be dispatched. Rural North Island $9.99 & Rural South Island $12.99
• All New Zealand orders are delivered in a signature-required courier parcel. Next-day delivery where possible.
• We cannot ship to a PO Box address.
• Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time.

SHIPPING TO AUSTRALIA

• Please allow 5-10 working days for our tracked delivery service
• Occasionally we may have to source a garment from one of our stores - this can add up to 2 days to our delivery time.
• FREE SHIPPING on all orders over $399 to Australia
• All orders to Australia - under $399 a $34.99 NZD shipping fee will be applied.
  Please note: We do not offer delivery to Australian PO Boxes
• Please note: Under the free shipping offer - We only cover the standard delivery of $34.99
• If your parcel weighs more than 3kg we will contact you to arrange extra payment. 

SHIPPING INTERNATIONALLY (OUTSIDE OF AUSTRALIA)

• For all international orders, $55 will be charged to your order for shipping which covers parcels up to 3kg. If your parcel weighs more than 3kg we will contact you to arrange extra payment. 
• Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time.
• Some countries (particularly the United Arab Emirates and Middle East) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment. 
• Any questions regarding International Shipping and Additional Charges, please email contact@strettonclothing.co.nz prior to placing your order.
• Please note - we DO NOT ship face masks internationally.

CAN I MARK THIS AS A GIFT/LOWER VALUE?

For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.

DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?

Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.

IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service. 

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

SPLITTING ORDERS OR COMBINING 

Orders cannot be combined after they have been placed to save on shipping costs. 

Pre order items will hold up your delivery, All items in one order will be shipped together. Please place separate orders if you would like non pre order items sent immediately.