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CUSTOMER SERVICE POLICY:
Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.
DISCOUNT CODES / ONLINE CREDITS / 10% FAMILY DISCOUNT
Online credit codes or Discount codes can not be used together - only one code can be used per purchase. Ie - An online credit code and "Laboursale2" code cannot be used together. If you would like to do this - we are happy to do this manually over the phone - during our headoffice business hours - 8am to 4pm | Monday to Friday - 07 889 4053
Family discount codes, or any discount codes - are unable to be used on mask products.
Discount codes or online credit codes can also, not be used together - only one code can be used per purchase.
Within New Zealand, all prices are in New Zealand dollars (NZD) and include GST (15% sales tax).
Within Australia and internationally, all prices are in Australian dollars (AUD) or local currency and include GST.
All prices are correct at time of publication; however we reserve the right to alter prices for any reason and at any time.
We have 3 options:
Credit card - directly into our account
Laybuy - https://www.annahstretton.co.nz/pages/laybuy
Zip Pay - https://www.annahstretton.co.nz/pages/zip
Afterpay - https://www.annahstretton.co.nz/pages/afterpay
Once funds have been received and cleared, we will courier your items to your nominated postal address Please note: This must not be a PO Box as couriers only deliver to physical street addresses.
SHIPPING WITHIN NEW ZEALAND
FREE SHIPPING on all Orders over $199 within New Zealand.
All Orders under $199, a $8.99 Shipping + Handling fee with be charged, for anywhere in New Zealand.
Rural North Island Freight Cost: $9.99
Rural South Island Freight Cost: $12.99
Please note bulkier or heavier items, may incur extra freight costs.
All New Zealand postage is delivered in a signature required courier parcel. Next day delivery where possible. If payment is not received within three working days, items will be returned to stock.
Orders cannot be combined after they have been placed to save on shipping costs.
Pre order items will hold up your delivery, All items in one order will be shipped together. Please place separate orders if you would like non pre order items sent immediately.
Please note for ALL exchanges - the cost to return the item to our head office is at the customers expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you.
SHIPPING TO AUSTRALIA
5-10 working days tracked delivery
FREE SHIPPING on all Orders over $399 to Australia
All orders to Australia - under $399 a $34.99 shipping fee will be applied.
Please note: We do not offer delivery to Australian PO BOX.
Please note: Under the free shipping offer - We only cover the standard delivery of $34.99. The 'Out of Area' charge within Australia will not be covered.
Our courier delivers to most major towns and cities, but there is an extra charge to deliver to any address they classify as 'out of area' in Australia. Please email for a quote - This will not be covered under the free shipping offer.
For all international orders $55 will be charged to your order for shipping.
CAN I MARK THIS AS A GIFT/LOWER VALUE?
For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.
DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?
Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.
IMPORTANT NOTICE FOR OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
DUE TO HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON FACE MASKS & ACCESSORIES.
Competition Terms and Conditions (including Facebook promo's)
Cookies and local storage
Cookies are necessary to protect your privacy while disclosing your address details and while logging in and allow us to provide an optimal experience when using our website. Please note if you choose not to allow cookies, you may not be able to access all the services on our website.
Annah Stretton also uses Google technology to better understand your user behaviour. When you use our website and perform certain actions such as making purchases or adding items to your cart, we use Google technology to record this. This enables us to remarket to you using Google technology and means that you may see ads from Annah Stretton when you visit other websites. You can opt out of Google's, and our, use of these cookies by visiting Google's Ads Preferences Manager. View Google's advertising privacy policies.
HAPPY TO HELP
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt as soon as you receive and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you. Please contact us here.
ABOUT OUR POLICY
The Factories Stretton Clothing Company are working with are committed to manufacturing products under safe, fair, and humane working conditions.
Our ethical sourcing policy includes but is not limited to:
FREEDOM OF EMPLOYMENT
Factories must not use forced, bonded or prison labour. Workers will not be required to lodge deposits or identity papers with an employer and must be free to leave work at the end of the shift and terminate their employment with reasonable notice. If a worker is found to be employed under such conditions Stretton Clothing will terminate all further work with this factory.
FREEDOM OF ASSOCIATION
Suppliers will recognise the right of employees to join unions or representative committees, and the right of worker’s associations to collective bargaining.
Where the right to freedom of association and collective bargaining is restricted under law, the employer allows the development of a means for independent and free association and bargaining.
SAFE WORKING CONDITIONS
A safe and hygienic working environment shall be provided. Adequate steps shall be taken to prevent accidents and injury to health arising out of, or occurring in the course of, work by minimising as far as practical hazards in the workplace.
Health and safety training shall be provided and practiced on site.
There shall be no new recruitment of child labour, Stretton Clothing Company does not tolerate or work with ant factories using Child Labour.
Terms and conditions of employment must be clearly communicated to all workers. written records of payments must be maintained for audit purposes. wages must be paid in line with national legal standards or industry benchmarks, whichever is greater.
Wages must be paid at regular intervals according to national or industry benchmarks. any deductions not provided for under national law are not permitted without the express written permission of the worker.
REASONABLE WORKING HOURS
All Factories Stretton Clothing Company are working with, prohibits the use of excessive overtime. Suppliers must comply with applicable laws and regulations in regards to working hours and must operate in a manner that promotes humane and productive hours of work and working conditions.
There is to be no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
FAIR AND EQUITABLE TREATMENT
Physical abuse, the threat of physical abuse, sexual and other forms of harassment, verbal abuse and other types of intimidation will never be used by a supplier or factory in relation to their workers.
The deduction of wages as a disciplinary measure will not be used.
Obligations to employees under labour and social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, subcontracting, or home-based working schemes; nor through apprenticeship schemes where there is no real intent to impart skills or provide regular employment; nor shall any such obligations.