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Delivery time on Masks & Mask Accessories is 1 to 2 working days
Keep your mask CLEAN and SAFE from the bottom of your handbag or glove box with or of our perfectly size " Mask Keeper Bags"
- MUST BE WASHED BEFORE USE
- 100% COTTON
Wholesale Orders:
If you would like to place a bulk order for 200 masks or more
Please email: sami@strettonclothing.co.nz
Need a Mask to put in the bag?
Shop our full mask range here
THANK YOU ALL FOR YOUR AMAZING SUPPORT
The Little Accessory with Big Benefits
While it is important to stress that fabric face masks do NOT protect the wearer from airborne COVID-19 particles entering the nose, mouth or eyes, they do have some very worthy benefits.
We work to all CDC Regulations:
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html
How to Wear a Cloth Face Covering
Cloth face coverings should—
- fit snugly but comfortably against the side of the face
- be secured with ties or ear loops
- include multiple layers of fabric
- allow for breathing without restriction
- be able to be laundered and machine dried without damage or change to shape
Reusable face masks help to:
- Reduce anxiety levels when visiting essential services
- Minimise face touching
- Capture droplets for those unwell and therefore help protect family members
- Protect our environment - 100% reusable and washable rather, not destined for landfill after one use.
Another great idea to make the mask even more secure - is it add a thin bit wire, over the nose area - that you can easily access through the easy open pouch insert. This means you can mold the mask to your nose and face.
Fabric: 100% Cotton
Must be washed before you wear
Care: Wash in delicate's bag. Do not bleach. Do not soak. Do not tumble dry. Do not wring. Line dry in Shade. Press / Iron back into shape.
PLEASE NOTE: DUE TO HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON THIS PRODUCT.
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NEW ZEALAND: FREE SHIPPING on all orders over $249 within New Zealand. ** Excluding bulkier items. |
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For all orders under $249, a Shipping + Handling fee will be charged, for within mainland New Zealand Rural: |
| All New Zealand orders are delivered in a signature-required courier parcel. Next-day delivery where possible. |
| We cannot ship to a PO Box address |
| Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time |
| Our system may calculate multiple flat rate fees for split parcels - please email us if you are being quoted excessive shipping at checkout. caitlyn@strettonclothing.co.nz |
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CLICK & COLLECT: Click and collect is available free of charge for any items that are in stock* at your chosen location within NZ. To find your closest store, click here *If your chosen items are not in stock at your chosen location, you will not be able to proceed at checkout, pre order items are the exception, where you are able to pre order and item for collection at your nearest store. Please note, this can add a few extra days to the expected delivery timeframe of your pre order.
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SHIPPING PROTECTION INSURANCE Shipping Protection Insurance is available at checkout. This covers any instances of loss, damage or theft after your parcel has been dispatched from our warehouse. Your shipping insurance covers you for any exchanges made under that order. Any questions regarding Shipping Protection Insurance and additional charges, please contact us. |
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FREE SHIPPING on all orders over $99 to Australia Please allow 7-10 day delivery within Australia |
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For all orders to Australia - under $99 a live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us below. For an express delivery at a set cost, you can choose our $24.99 DHL Express delivery, offering a 2-5 day turn around once dispatched. Please note: Beach Umbrellas and pre filled cushions are not available to send to Australia. |
| We do not offer delivery to Australian PO Boxes |
INTERNATIONAL ORDERS (OUTSIDE NZ + AUS)
A live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us here: caitlyn@strettonclothing.co.nz
A back up rate for international orders of $55NZD will be charged to your order if the system is unable to calculate a live rate for you. This covers shipping up to 3kg. If your parcel weighs more than 3kg or the rate charged was incorrect, we will contact you to arrange extra payment
Full Priced Store Returns: |
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For all full priced in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind. We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund. |
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Please note: We can not accept returns on face masks, accessories & shapewear at anytime for hygiene reasons |
Sale Items Store Returns |
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For all sale items purchased in-store, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. |
Full Priced Online Returns |
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We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund full priced items from any part of your online order that you are not satisfied with. If you are unable to print the below form, please copy out the relevant details on to a piece of paper and include it with your return |
Sale Items Online Returns |
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All sale items purchased online are Final - This includes items purchased on promotion - i.e: "Easter Sale" or "Black Friday Sale". We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund. |
Online Exchange & Refund Process |
| If your items meet the exchange or refund criteria listed, please repackage your items, including the returns and exchanges form (button below) and post back to our head office within 14 days: |
| Stretton Clothing Company Limited Attention: Online Returns 2 Marshall Street MORRINSVILLE 3300 NEW ZEALAND |
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Please note for all exchanges and returns - the cost to return the item to our head office is at the customer's expense. If the garment can be exchanged, an additional courier fee will be charged, we will call you to process the courier fee to ship your new item to you. |
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Approved refunds will be credited in the same manner in which they were originally paid. |
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Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible. |
RETURNS & EXCHANGES FORM (CLICK HERE)
INTERNATIONAL RETURNS: |
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If you are returning your item from outside of New Zealand, please contact us to let us know your parcel is to be expected. All Customs/duty charges are your responsibility until they reach our warehouse. Return parcels must be tracked to ensure they reach us and can be found if lost. Items should be shipped back to us within 14 days of receiving the goods |
| For all returns and exchanges - the cost to return and resend is at the customer's expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you. The return and refund framework applies to all online orders, accessories and shapewear cannot be returned for a refund. |
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