Returns Policy - RETURNS ARE EASY!



For all FULL PRICED in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind. We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund.
Please note: We can not accept returns on face masks, accessories & shapewear at anytime for hygiene reasons

For all SALE ITEM in-store purchases, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. 

We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund (full priced items only) from any part of your online order that you are not satisfied with. 
You can return any full price garment within 14 days of receiving it, no questions asked. 

Please note: We can not accept returns on accessories, hats, all face masks & shapewear at anytime for hygiene reasons. 

All SALE ITEMS purchased online are Final - This includes items purchased on promotion - i.e: "Easter Sale" or "Black Friday Sale". We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund.

Please note that any online credit is not eligible to cover shipping costs.

Returning online?

Please fill out this form -

If you are unable to print off the form - simply write down the relevant details and include with your return order. 

Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.

Approved refunds will be credited in the same manner in which they were originally paid.

Please note for ALL exchanges - the cost to return the item to our head office is at the customer's expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you.

Please send your returning goods to:

Stretton Clothing Company Limited
Attention: Online Returns
2 Marshall Street


If you are returning your item from outside of New Zealand, please contact us first at so we can organise with you the best way to get the items back.

INTERNATIONAL BUYERS - PLEASE NOTE THE FOLLOWING - Before you return any garments to us please email us at to discuss the procedure. Failure to do this may mean that you incur extra charges (Customs Duty). All charges and goods are your responsibility until they reach our warehouse. 

For ALL exchanges - the cost to return and resend is at the customer's expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you.

We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt immediately and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you.


Online credit codes or Discount codes can not be used together - only one code can be used per purchase. Ie - An online credit code and "Laboursale2" code cannot be used together. If you would like to do this - we are happy to do this manually over the phone - during our head office business hours - 8am to 4pm | Monday to Friday - 07 889 4053


Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.