Customer Love Feedback - Archive

25.03.14

CUSTOMER LOVE - ANNAH STRETTON CHRISTCHURCH

Dear Isabelle at the Christchurch store,

I would like to thank you very much for your help in finding my 'mother of the bride' outfit, just before Christmas.

I hadn't looked any where else, I had been putting it off for months, as I struggle with being a size 18 plus and I am not sure that I have really worn a dress since my own wedding more than 20 years ago!!!

But you need to know I left the shop feeling on top of the world, (with my dignity intact) knowing that being over weight doesn't mean I have to 'make do'. I really really appreciated the excellent service, delivered in such a genuine, honest and professional manner.
Thank you so so much, you are an absolute treasure :)

Warm regards,
Deb

 

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18.03.14

CUSTOMER LOVE - ANNAH STRETTON ONLINE STORE

Thank you so much - you guys are awesome! I broke my leg and am stuck in a wheelchair for 12 weeks!

I decided to cheer myself up online! Your website is fantastic! I love online shopping now.

I have brought all my favorite clothes from Annah S in the past! The service from you was awesome, one day later my lovely tops arrived after your great email telling me the clothes had been sent! AND free delivery with a lovely personalized Annah S card! Have told all my friends how fantastic your service is, easily the best I have had in a very long time!

Thank you!
Jane 

 

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14.03.14

CUSTOMER LOVE - BIRDS OF A FEATHER TAURANGA

Last Wednesday I had the most fabulous morning at the Styling session Tauranga .

Nina was such a delightful person and showed me amazing ways of coordinating garments and heaps of tips to make the most of my figure. I came away feeling so good especially after the make over,sorry I have forgotten the lady's name. 

What really impressed me  greatly was whilst many garments and accessories were tried on, there was no pressure to purchase, although I couldn't resist some slacks. Please pass on my thanks to Nina, Tania and the makeover lady for this marvelous session. 

Well done Annah Stretton, thank you.

Elsa

 

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11.03.14

CUSTOMER LOVE

I have just got back from a trip to Monaco, where my partner had been invited to receive his World Jetboat Title with the Prince of Monaco in attendance.  The dinner was at the Monty Carlo Hotel and was very 6 star affair, red carpet and media coverage.  There was 450 people to attend plus partners.  Nineteen different countries were represented including UAE, Monaco, Italy, France, Russia, USA, Canada, South Africa, Brazil to name a few. Every woman there was dressed in designer gowns from the rich and famous. I was wearing one of Annah’s dresses (I have attached a photo).  A committee from the UIM (main sponsors) who walked around the cocktail hour judging the MOST ELEGANT DRESS. 

I would love to let Annah know that the dress I was wearing was judged the best of the best, taking out the top honours!  There was media there and I was interviewed with 3 TV crews filming. This was the topping to a fairy-tail night for me as my partner had just proposed to me a couple of hours prior. To Annah, I say thank you and well done.  I was so proud to be wearing your dress on such a special night.  I brought your dress approximately 5 years ago and it is timeless.  It now has a very special place in my heart and am hoping to incorporate it into my up and coming wedding. 

Kindest regards,

Deana

 

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 6.3.14

CUSTOMER LOVE - ANNAH STRETTON COLOMBO

Just wanted to pass on my thanks to the amazing ladies in the Colombo Christchurch store for looking after my mother and I a few weeks ago (& snapping this pxt for us to remember our fun day).

We were on the hunt for the perfect dress for mum for a friends wedding and the attentive ladies spoilt us utterly, were honest, & had invaluable advice & all of the right accessories ready to perfectly match the different frocks we tried. We left feeling like princesses & mum looked amazing at the wedding in the (attached) yellow dress.

I'm still day-dreaming about the pink Halcyon 2 dress I tried on and it is at the top of my bday wish list. Much appreciated and loved our shopping experience xx

Kirsten 

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26.2.14

CUSTOMER LOVE
I just had to write a quick note praising the lovely lady in your Customhouse Quay store... she is a gem! I'm plus size and often find myself ignored in 'straight size' stores, especially while shopping with a slim friend, but I felt very welcomed and valued by your stylist. She even picked out a few pieces for me to try, one of which I just had to buy. I'm in love with my new gorgeous Paisley Rose Dress!
Thank you! - Jocelyn

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26.2.14
CUSTOMER LOVE
This is a photo of me that appeared in The Sunday Star Times at The Crusader Ladies Lunch. The amazing Izzy at The Colombo Store had me in this new AS dress and even lent me her own cardigan as mine didn't quite work. I had the best day and felt fab all because of Izzy she is an absolute star and she made my day! Thank you so much xxx
Kim

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25.2.14
CUSTOMER LOVE
I have always liked shopping at Annah S in NZ and they saved my bacon when I needed something special in Brisbane too. And love their brides - not all size 8 and young. A great diversity of real brides so you can get a feel for what the outfits will really look like."
Catherine

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18.2.14

CUSTOMER LOVE

I wanted to thank Marie at the Pukekohe store for being so wonderful and giving me the most amazing customer service ever!!! She helped me pick my Wedding dress and my Brides maid dresses which we absolutely LOVE!! Thank you also to Annah Stretton Fashion for such amazing designs!

Kim

 

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17.2.14

CUSTOMER LOVE - It doesn't get much better than this

Hi

My name is Shirley and I visited your store in Barton St, Hamilton last week and was served by the loveliest lady that I have ever been served by in any shop all over the world, this was followed up by an equally good experience on Saturday morning, and I thought thatI should share this with you.

I am not a "shopper" and certainly am very uncomfortable shopping for clothes especially as I am a bigger person and always feel that I am just huge when trying on clothes and nothing looks good on me. I automatically have my "defences" up when someone approaches me and asks me what I am looking for and of course this did happen in your shop too! 

On my visit into your shop in Barton St last week, I was approached by a saleslady who asked me if I was looking for anything in particular or for a special occasion, I reluctantly told her that I was looking for a dress for a wedding to which she cheerfully responded, asking me about it and what the relationship to the bridal couple was. Kate asked me my name and introduced herself to me, which I thought was rather nice and informal but very different to anything that i have ever experienced before.  I informed her again a bit reluctantly that it was a Chinese boy who is like my son. She asked if I had anything in mind and I told her that no I just wanted something that made me look slim and beautiful - she replied "absolutely, that is definitely what we all want" Do you have any colour in mind? To which i replied no. She then told me about  this absolutely gorgeous dress that would look a million dollars on me and is very flattering to a fuller figure and pulled this dress off the rack to show me. It was quite a simple dress but she assured me that she also had one of these dresses and it was deceivingly beautiful and flattering on. I took her advice and tried it on and was delighted as was my 18 year old granddaughter who was with me.

Although I loved the dress it was very hot and I was on a meter outside the shop so decided against making the pressure decision to purchase and advised Kate I would come back at the weekend. She was so obliging and said that she thought this was a good idea and placed me under absolutely no pressure at all.

Yesterday, I returned to the shop with my daughter and was served by Sabine - I asked about Kate, but Sabine told me that Kate was not working today.

Sabine  just picked up exactly where Kate had left off - introduced herself to me and made me feel like I was the most important person - even though she was extremely busy with another customer.

I ended up buying one of the dresses and a sheer jacket and i am positively delighted with the purchase.

I would like to express my thanks to both Kate and Sabine for the wonderful service that I received but I also thought that I should pass on my sincere thanks to you for employing such amazing salespeople. You very obviously have an extremely good training regime with high expectations.

 

I have already told several people of my experience and will continue to do so.

Thank you again and i do hope that you don't think that I am a "soppy old lady" with little else to do. This actually is not true - I am a very busy person, working full time and heavily involved in sport and I normally am not into writing these sorts of letters but in this instance I felt that I must pass on my accolades. We are generally a population of critics and often do not take the time to acknowledge the good things.

Shirley 

 

 

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 17.2.14

Last week I went with my sister in law  to two of your stores - Ponsonby and Newmarket - and we were so impressed by the wonderful service we received in both. The staff were genuinely keen to find a great dress for both us and other customers and adapted their approach effectively to meet the style of different customers. It really was a stand out on our shopping trip. Anyway I thought I would let you know the great experiences your team are delivering.
 
Best wishes
Mary

 

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 11.2.14

I bought my first dress from Karyl, a dark forest green wrap dress for my daughter’s wedding. I loved it and the service I received. I recently returned, just to look, as I love the colours of Annah.S dresses and fell in love with a mustard evening gown, which was a perfect fit. However the price was more than I had ever paid for a garment. 
It really did look lovely on and it is rare to find this colour and fabric so I bought it. I have since been back in the shop and bought a lovely blouse and if it weren't for Karyl, I probably wouldn't shop at Annah.S . She is great with advice without being pushy and is honest about colours and styles. In fact - the perfect ambassador for Annah Stretton. Thanks Karyl.
Anne

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11.2.14 
CUSTOMER LOVE

I just wanted to say l had such a fantastic experience on Saturday morning with Kerry at the Pukekohe store. Kerry taught me how to make the most of the tulip shape that l have been blessed with. I walked out of the store with confidence. Thanks so much for being given this experience and a big thanks to Kerry - what a neat lady. Love the clothes. Thanks again, Paula

 
 

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10.2.14 
CUSTOMER LOVE

My name is Gavin and along with my mother, Paula, we attended a makeover and information session at the Pukekohe Annah Stretton Branch.
 
This was such a magnificent and enlightening experience made so by the LOVELY, HELPFUL and KNOWLEDGEABLE Kerry. Kerry was cheerful and comforting from the moment we walked in to the moment we left the store. She is a great asset to your company and her attentiveness will surely mean we will be back again!
 
Kindest regards,

Gavin & Paula.

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03.1.14

CUSTOMER LOVE

Thanks so much to Angela from your Colombo Street store....who saved my life today by finding me the perfect petticoat to wear with my chameleon dress for my wedding next Saturday...she dressed me perfectly and made me the happiest girl in the world...thanks so much!
Angela

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 31.1.14

CUSTOMER LOVE

Hi there. I want to know where I can go to offer written praise for the Annah Stretton staff I encountered today. Clothes shopping has never been so easy or such a genuine pleasure, so I believe that Izzy and her mum at the "The Columbo" store in chch deserve to be recognised and thanked. They are a coherent team who work well together and have the very same customer focused attitude. Little did they know I'm shopping phobic. Sadly, it's true, but they made me want to go back! I cannot speak highly enough of them. Well done and a big high five to whomever employed them.

You have the winning formula.
Lovetia

31.1.14

CUSTOMER LOVE

I got married on the 10th of January at home and my Annah Stretton wedding dress was just perfect. I got so many compliments about my beautiful dress. It really helped to make the day. 
Thank you so very much for designing and making so many gorgeous clothes.
Natalie 

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 30.1.14

CUSTOMER LOVE

Congrats - you people have a knack of employing the most amazing staff who have a real ability to make your customers feel special. This is a rear talent. Good on you and long may it continue.

Jenny

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 29.01.14

CUSTOMER LOVE

I was so disappointed when your Timaru store closed but the upside was travelling to Christchurch and discovering Isy in your Colombo Street store early in January. In around 90 minutes Isy found and styled the most beautiful wedding dress for me. After trying a few, Isy called around the country to get the perfect dress in size and colour – it arrived within a couple of days. I tried it and it’s like it’s been made for me. We are getting married on the beach in Rarotonga in April and I just can’t wait. The dress is hanging in my closet and I sneak a peek at it every day.  Thanks so much to Isy – finding my perfect dress was so easy.

Jane

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24.01.14

CUSTOMER LOVE

I love your page and seeing all the customer love you receive, so thought I'd also add my praises. I bought this beautiful floral dress just over a year ago from your Christchurch Colombo store. I was served by such a friendly and vivacious mother daughter duo whom by the end of my fitting I wished would adopt me! So far I've worn the dress to my 21st birthday, graduation and a dear friends wedding. Every time I have people approach me asking where I got that amazing dress from! I just love it so much. Can't wait to find another perfect A S dress to wear to future special occasions!
Katrin
*Katrin is wearing an Everlasting dress

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24.01.14

CUSTOMER LOVE

The young lady with the striking eyes and pink dress working in your Te Awamutu store today is amazing and I want to properly thank her. My sister never wears dresses and is very self critical, suffering with depression for years. She not only left with a beautiful dress, but she left in tears, happy tears. This lady made her feel like a million dollars, but with honesty. She was so helpful and understanding and so goddamn funny, just a firecracker! She transformed my sister before our eyes, not just in looks but in spirit. In walked a shy frump and out walked a confident attractive lady, even booking in a hair appointment afterwards. I see now why I have heard so much about the new store here. Well done Annah Stretton. Please thank her wholeheartedly for both of us, you can't properly understand how much this means to me. I will be recommending your store to all my friends and family.
Carolyn

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23.01.14

CUSTOMER LOVE

I went into the Dunedin store with my friend who had just gone through a separation. We were served by Lana, who was absolutely outstanding. Cathy brought a Flip It dress, which made her day and she "Felt like a million dollars!” Very impressed with the high level of customer service.
Janice

 

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22.01.14

CUSTOMER LOVE

Just a note to say I enjoyed visiting your Pukekohe store last week. I received friendly service from Clelia who was very helpful, honest and has a great way about her. Love your dresses too.
Thanks, Rhonda 

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20.01.14

CUSTOMER LOVE

Thank you Jacqui for the great service in the Havelock North store. Received my purple chameleon dress last week, loved it so much I went in to get another and have opted for the Flip It dress- the colour I wanted was not available but Jacqui and the store manager managed to get one ordered for me - great customer service.

Thank you.
Dennise

 

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15.01.14

CUSTOMER LOVE

Good Morning, I visited your store in Hamilton on Saturday 11th Jan, and was assisted by the lovely Kate. I just wanted to write and let you know what a very pleasant shopping experience she made it. She was so bright, extremely helpful, and put together an outfit that I would never have considered - and it looked amazing. It is not often that I have come across such excellent customer service, so I felt that I just had to let her Employers know what a valuable asset they have.

THANKS!!
Stacey

 

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13.01.14

CUSTOMER LOVE

Yet again another great experience in one of your stores, this time in Whangamata whilst on holiday. I already love the 3 Chameleon dresses that I've purchased in Chch and Hamilton and have received great service at these stores every time. But this time after great advice from the store manager have gone for one of the new "Flip it" dresses - absolutely gorgeous. To top it all the cardigan/shrug I wanted to go with it was unavailable in this store but they have located one at a different store and are delivering it to my home address when I return from holiday. Once again outstanding customer service that ensures I return time after time.
Thank you

Tamsin

 

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08/12/14

Hi there

 I'm emailing to let you know that I had a lovely experience at your Newmarket store last Sunday.

My husband will attest I love my dresses, and I have always hankered after one from your store. I am that customer that sneaks in the door and has a quick look (and a quick love because your products are so gorgeous) then sneaks out. I regularly visit your website to admire your beautiful things.

Last Sunday I gritted my teeth and decided to try on some dresses. The lady in the store was so lovely to me and made me feel comfortable doing so; she didn't insist on 'having a look', which, to customers like me are the three words of shopping death. She was kind enough to wait until I invited her to see what I had put on. She hunted out some extra dresses for me to try on, one of which I purchased because it felt so right.

Please pass my message  If she is representative of the culture you imbue in your team when helping customers, she is a lovely ambassador.

 

Carolyn

14.11.13

CUSTOMER LOVE

Bless you so much for my frock....just to tell you how much it meant to me, I have terminal cancer. I'm only 37 and this birthday may be my own but I felt like a princess. The women in your store were such a great representation of you and much to be proud of xx

So thank you for being a great moment in my life im feeling blessed.

Tash

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 5.11.13

CUSTOMER LOVE

A huge thank you to the ladies at your Bird of a Feather Store in Barton St, Hamilton.
My dress was perfect and the staff really did go the extra mile for me. I felt gorgeous and received so many positve comments about by dress.

Thanks again,
Susannah

 

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 4.10.13

CUSTOMER LOVE

I am writing this to let you know I had one of the best - if not the best - shopping experiences I have ever had yesterday in your Colombo Street store. The staff (I believe Mother and daughter) were fantastic. They were extremely helpful, bubbly and genuinely interested in helping. My sister who came with me – not intending to buy anything - ended up buying two outfits mainly down to these 2 fantastic women. We both walked out feeling a million dollars.
So this is to thank them for a great experience.