CUSTOMER SERVICE POLICY: Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.
10% FAMILY DISCOUNT / DISCOUNT CODES
Family discount codes, or any discount codes - are unable to be used on mask products. Discount codes can also, not be used together - only one code can be used per purchase on clothing items.
PRICING: Within New Zealand, all prices are in New Zealand dollars (NZD) and include GST (15% sales tax). Within Australia and internationally, all prices are in Australian dollars (AUD) or local currency and include GST. All prices are correct at time of publication; however we reserve the right to alter prices for any reason and at any time.
SHIPPING WITHIN NEW ZEALAND FREE SHIPPING on all Orders over $150 within New Zealand.
All Orders under $150, a $8 Shipping + Handling fee with be charged, for anywhere in New Zealand.
All New Zealand postage is delivered in a signature required courier parcel. Next day delivery where possible. If payment is not received within three working days, items will be returned to stock.
SHIPPING TO AUSTRALIA
5-10 working days tracked delivery
FREE SHIPPING on all Orders over $450 to Australia
All orders to Australia - under $450 a $28 shipping fee will be applied. Please note: We do not offer delivery to Australian PO BOX.
Please note: Under the free shipping offer - We only cover the standard delivery of $28. The 'Out of Area' charge within Australia will not be covered.
Our courier delivers to most major towns and cities, but there is an extra charge to deliver to any address they classify as 'out of area' in Australia. Please email for a quote - This will not be covered under the free shipping offer.
For all international orders $55 will be charged to your order for shipping.
Some countries (particularly the United Arab Emirates) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment.
CAN I MARK THIS AS A GIFT/LOWER VALUE?
For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.
DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?
Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.
IMPORTANT NOTICE FOR OVERSEAS CUSTOMERS: Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
RETURNS DUE TO HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON FACE MASKS & ACCESSORIES.
Competition Terms and Conditions (including Facebook promo's)
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HAPPY TO HELP We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt as soon as you receive and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you. Please contact us here.
OUR ETHICAL + SOCIAL COMPLIANCE POLICY
ABOUT OUR POLICY The Factories Stretton Clothing Company are working with are committed to manufacturing products under safe, fair, and humane working conditions.
Our ethical sourcing policy includes but is not limited to:
Criteria on labour rights, anti-corruption, fair and safe working conditions, and environmental complianceCovers all our final stage manufacturers.Incorporates conventions of the international labour organisation (ILO) and principles of the united nations universal declaration of human rights. In addition to setting as a minimum, compliance with local laws and regulations, this policy provides requirements and standards that all factories manufacturing Annah Stretton garments must demonstrate continuous improvement towards. They include:
FREEDOM OF EMPLOYMENT Factories must not use forced, bonded or prison labour. Workers will not be required to lodge deposits or identity papers with an employer and must be free to leave work at the end of the shift and terminate their employment with reasonable notice. If a worker is found to be employed under such conditions Stretton Clothing will terminate all further work with this factory.
FREEDOM OF ASSOCIATION Suppliers will recognise the right of employees to join unions or representative committees, and the right of worker’s associations to collective bargaining.
Where the right to freedom of association and collective bargaining is restricted under law, the employer allows the development of a means for independent and free association and bargaining.
SAFE WORKING CONDITIONS A safe and hygienic working environment shall be provided. Adequate steps shall be taken to prevent accidents and injury to health arising out of, or occurring in the course of, work by minimising as far as practical hazards in the workplace.
Health and safety training shall be provided and practiced on site.
CHILD LABOUR There shall be no new recruitment of child labour, Stretton Clothing Company does not tolerate or work with ant factories using Child Labour.
FAIR WAGES Terms and conditions of employment must be clearly communicated to all workers. written records of payments must be maintained for audit purposes. wages must be paid in line with national legal standards or industry benchmarks, whichever is greater.
Wages must be paid at regular intervals according to national or industry benchmarks. any deductions not provided for under national law are not permitted without the express written permission of the worker.
REASONABLE WORKING HOURS All Factories Stretton Clothing Company are working with, prohibits the use of excessive overtime. Suppliers must comply with applicable laws and regulations in regards to working hours and must operate in a manner that promotes humane and productive hours of work and working conditions.
NON-DISCRIMINATION There is to be no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
FAIR AND EQUITABLE TREATMENT Physical abuse, the threat of physical abuse, sexual and other forms of harassment, verbal abuse and other types of intimidation will never be used by a supplier or factory in relation to their workers.
The deduction of wages as a disciplinary measure will not be used.
Obligations to employees under labour and social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, subcontracting, or home-based working schemes; nor through apprenticeship schemes where there is no real intent to impart skills or provide regular employment; nor shall any such obligations.