SHIPPING RATES

NEW ZEALAND

 
FREE SHIPPING on all orders over $249 within New Zealand. ** Excluding bulkier items.

For all orders under $249, a Shipping + Handling fee will be charged, for within mainland New Zealand 

Nationwide
$8.99 - standard town addresses 

Rural:
$12.99 Rural Delivery North Island
$14.99 Rural South Island
$10.99 Chatham Islands

Overweight parcels:
From $9.99 to $22.99
Overweight items include memo cubes (more than 1) and beach umbrellas
All New Zealand orders are delivered in a signature-required courier parcel. Next-day delivery where possible.
We cannot ship to a PO Box address

AUSTRALIA


FREE SHIPPING on all orders over $399 to Australia
Please allow 7-10 day delivery within Australia
For all orders to Australia - under $399 a shipping fee will be applied
$10 Flat Rate for most of urban Australia - Promo price!
$24.99 DHL Express delivery 2-5 day turn around

Overweight Parcels:
Heavier items such as multiple memo cubes may incur higher costs, you will be charged for oversized parcels accordingly at checkout. Please note: Beach Umbrellas and pre filled cushions are not available to send to Australia.
We do not offer delivery to Australian PO Boxes

INTERNATIONAL (OUTSIDE OF NZ + AUS)


For all international orders, $55 will be charged to your order for shipping which covers parcels up to 3kg. If your parcel weighs more than 3kg we will contact you to arrange extra payment
Some countries (particularly the United Arab Emirates and Middle East) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment
Any questions regarding International Shipping and Additional Charges, please contact us 

 

CLICK & COLLECT + PRE ORDERS

CLICK & COLLECT:

Click and collect is available free of charge for any items that are in stock* at your chosen location within NZ.

To find your closest store, click here
*If your chosen items are not in stock at your location, you will not be able to proceed through checkout, pre order items are the exception, where you are able to pre order an item for collection at your nearest store. Please note, this can add a few extra days to the expected delivery timeframe of your pre order.

Please allow a minimum of 24 hours for click and collect, you will receive a pick up confirmation once your order is ready to collect.

Please note - our Morrinsville Flagship store + HQ is open Monday - Thursday, Click & Collect is not available on Fridays or weekends 

HOW DOES IT WORK IF I BUY A PRE ORDER ITEM?

Your order will be held until all items are in stock to send out.

Pre Order items are all sold with an expected delivery date listed, this is generally the date we are expecting them in to our warehouse. It can take our team an extra few days to get through packing all pre orders, especially for popular items such as our tea towels and memo cubes. Occasionally the projected date can change due to international logistics hold ups and public holidays. 
QUESTIONS? CONTACT US

SHIPPING FAQ'S

CAN I MARK THIS AS A GIFT/LOWER VALUE?

For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.

DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?

Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.

IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service. 

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

SPLITTING ORDERS OR COMBINING 

Orders cannot be combined after they have been placed to save on shipping costs. 

Pre order items will hold up your delivery, All items in one order will be shipped together. Please place separate orders if you would like non pre order items sent immediately. 

 

CUSTOMER SERVICE POLICY:

Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.

Questions? Contact us