Our Sizing

SHIPPING WITHIN NEW ZEALAND

• FREE SHIPPING on all orders over $249 within New Zealand. ** Excluding bulkier items.
• For all orders under $249, a $8.99 Shipping + Handling fee will be charged, for within mainland New Zealand (SHIPPING IS NOT REFUNDABLE UPON ITEM RETURN) ** Please note exclusions may apply on bulkier items & Rural Addresses on all orders - where freight costs more.
• Rural Deliveries - Please note this is an extra cost and the correct rural delivery shipping option will need to be paid for your to be dispatched. Rural North Island $12.99 & Rural South Island $14.99
  Chatham Island deliveries are $10.99
• All New Zealand orders are delivered in a signature-required courier parcel. Next-day delivery where possible.
• We cannot ship to a PO Box address.
• Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time.- Our system may calculate multiple flat rate fees for split parcels - please email us if you are being quoted excessive shipping at checkout. caitlyn@strettonclothing.co.nz 

SHIPPING TO AUSTRALIA

• Please allow 5-10 working days for our tracked delivery service
• Occasionally we may have to source a garment from one of our stores - this can add up to 2 days to our delivery time. Our system may calculate multiple flat rate fees for split parcels - please email us if you are being quoted excessive shipping at checkout. caitlyn@strettonclothing.co.nz 
• FREE SHIPPING on all orders over $399 to Australia
• All orders to Australia - under $399 a $10 AUD shipping fee will be applied.
  Please note: We do not offer delivery to Australian PO Boxes
• Please note: Under the free shipping offer - We only cover the standard delivery of $10
• If your parcel weighs more than 3kg we will contact you to arrange extra payment. 
• Express Shipping to Australia is available for $24.99 - expect a 2-5 day delivery for metro areas

SHIPPING INTERNATIONALLY (OUTSIDE OF AUSTRALIA)

• For all international orders, $55 will be charged to your order for shipping which covers parcels up to 3kg. If your parcel weighs more than 3kg we will contact you to arrange extra payment. 
• Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time.
• Some countries (particularly the United Arab Emirates and Middle East) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment. 
• Any questions regarding International Shipping and Additional Charges, please email contact@strettonclothing.co.nz prior to placing your order.
• Please note - we DO NOT ship face masks internationally.

CAN I MARK THIS AS A GIFT/LOWER VALUE?

For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.

DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?

Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.

IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service. 

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

SPLITTING ORDERS OR COMBINING 

Orders cannot be combined after they have been placed to save on shipping costs. 

Pre order items will hold up your delivery, All items in one order will be shipped together. Please place separate orders if you would like non pre order items sent immediately. 

 

CAN I MARK THIS AS A GIFT/LOWER VALUE?

For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.

DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?

Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.

IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

 

RETURNS ARE EASY 

IN-STORE RETURNS POLICY:
For all FULL PRICED in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind. We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund.
Please note: We can not accept returns on face masks, accessories, shapewear and swimwear at anytime for hygiene reasons

For all SALE ITEM in-store purchases, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. 

ONLINE STORE POLICY:
We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund (full priced items only) from any part of your online order that you are not satisfied with. 
You can return any full price garment within 14 days of receiving it, no questions asked. 

Please note: We can not accept returns on accessories, hats, all face masks, or shapewear at anytime for hygiene reasons. 

All purchases on SALE ITEMS online are Final - this includes items purchased on a promotion; ie."Easter Sale" or "Black Friday Sale" - We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund.

Returning online?

Please fill out this form

Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.

Approved refunds will be credited in the same manner in which they were originally paid.

Please note for ALL exchanges - the cost to return the item to our head office is at the customers expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you.

Please send your returning goods to:

Stretton Clothing Company Limited
Attention: Online Returns
2 Marshall Street
MORRINSVILLE  3300
NEW ZEALAND
 

INTERNATIONAL RETURNS:

If you are returning your item from outside of New Zealand, please contact us first at contact@strettonclothing.co.nz so we can organise with you the best way to get the items back.

INTERNATIONAL BUYERS - PLEASE NOTE THE FOLLOWING - Before you return any garments to us please email us at contact@strettonclothing.co.nz  to discuss the procedure. Failure to do this may mean that you incur extra charges (Customs Duty). All charges and goods are your responsibility until they reach our warehouse. 

HAPPY TO HELP
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt immediately and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you.

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.