TERMS AND CONDITIONS
CUSTOMER SERVICE POLICY:
Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.
10% FAMILY DISCOUNT / DISCOUNT CODES
Family discount codes, or any discount codes - are unable to be used on mask products.
Discount codes can also, not be used together - only one code can be used per purchase on clothing items.
PRICING:
Within New Zealand, all prices are in New Zealand dollars (NZD) and include GST (15% sales tax).
Within Australia and internationally, all prices are in Australian dollars (AUD) or local currency and include GST.
All prices are correct at time of publication; however we reserve the right to alter prices for any reason and at any time.
PAYMENT OPTIONS:
We have 3 options:
Credit card - directly into our account
Laybuy - https://www.annahstretton.co.nz/pages/laybuy
Zip Pay - https://www.annahstretton.co.nz/pages/zip
Once funds have been received and cleared, we will courier your items to your nominated postal address Please note: This must not be a PO Box as couriers only deliver to physical street addresses.
SHIPPING POLICIES:
SHIPPING WITHIN NEW ZEALAND
FREE SHIPPING on all Orders over $150 within New Zealand.
All Orders under $150, a $8 Shipping + Handling fee with be charged, for anywhere in New Zealand.
All New Zealand postage is delivered in a signature required courier parcel. Next day delivery where possible. If payment is not received within three working days, items will be returned to stock.
SHIPPING TO AUSTRALIA
5-10 working days tracked delivery
FREE SHIPPING on all Orders over $450 to Australia
All orders to Australia - under $450 a $28 shipping fee will be applied.
Please note: We do not offer delivery to Australian PO BOX.
Please note: Under the free shipping offer - We only cover the standard delivery of $28. The 'Out of Area' charge within Australia will not be covered.
Our courier delivers to most major towns and cities, but there is an extra charge to deliver to any address they classify as 'out of area' in Australia. Please email for a quote - This will not be covered under the free shipping offer.
SHIPPING INTERNATIONALLY
For all international orders $55 will be charged to your order for shipping.
Some countries (particularly the United Arab Emirates) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment.
CAN I MARK THIS AS A GIFT/LOWER VALUE?
For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction.
DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?
Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.
IMPORTANT NOTICE FOR OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
RETURNS
DUE TO HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON